Data Deletion Instructions

1. Disconnect an integration

To revoke our access to a connected integration without deleting your platform account:

• Open the dashboard and go to the integrations and channels settings.
• Find the integration you want, such as Meta Lead Ads, Google Calendar, WhatsApp or your SMS and e-mail credentials, and choose Disconnect.
• The authorisation is revoked immediately and the credentials are destroyed from our systems; for WhatsApp, your number's pairing is undone.

You can also revoke access at the provider itself: on Meta, under your Facebook account's Settings › Apps and websites; on Google, under Google Account › Security › Third-party apps and connections.

2. Delete leads from the CRM

Each lead can be deleted individually from the CRM. Deletion removes the contact data, the conversation history and the qualification, follow-up and scheduling records tied to that lead.

This applies equally to leads received via Meta Lead Ads: deleting the lead in the CRM erases from our systems the data obtained through that integration.

If you need to keep a copy before deleting, export the leads to CSV from the dashboard.

3. Delete your account and all data

From the dashboard: open the account Settings and use the deletion option. You will be asked to confirm, and deletion erases all workspace data: leads, conversations, schedules, knowledge base, integrations and settings.

By email: write to socio@sociosai.com from your registered address with the subject "Data deletion". We confirm your identity and process the request, including when it specifically concerns data obtained via Meta Lead Ads.

If you are a lead served by one of our customers, you can request deletion directly from the business that talked to you, or write to socio@sociosai.com: we will forward the request to the responsible customer and support the deletion.

4. What happens next

Once deletion is confirmed:

• All Meta and Google OAuth authorisations are revoked and tokens destroyed immediately; the WhatsApp pairing and the SMS and e-mail credentials are removed.
• Leads, conversations, schedules, knowledge base and all other workspace data are erased within 30 days.
• Backups still containing your data are overwritten within the retention cycle, up to 90 days.
• Active subscriptions are cancelled; any refund follows the Refund Policy.

5. What we have to keep

Some records are retained as a legal obligation, kept isolated and never used commercially:

• Application access logs for 6 months, or the longer period required by applicable law.
• Tax and billing documents for the period required by applicable tax law.
• Records needed to defend an ongoing administrative, judicial or arbitration proceeding.

6. Confirmation and deadlines

We acknowledge the request within 2 business days and send confirmation of completion within 15 days, extendable with justification where applicable law allows.

If you do not receive confirmation, write again to socio@sociosai.com.