Refund Policy

1. 14 days of the platform free, and the setup fee

Every plan starts with 14 days of the platform free: we charge nothing for usage in that period, and the first subscription charge happens only at the end of the trial.

A one-time setup fee is charged when you sign up, covering the preparation and release of your environment. The amount is shown on the pricing page and on the sign-up screen, before you confirm the payment.

Within that 14-day window you can cancel at any time, no justification needed. If you cancel during the trial, no subscription is charged; the setup fee, corresponding to a service already delivered, is not returned.

Where the law of your country grants a withdrawal right after a charge, that right prevails over this policy.

2. Renewals and cancellation

Subscriptions renew automatically. You can cancel at any time, including during the free trial. The cancellation applies to future renewals.

After cancelling, access remains active until the end of the period already paid. We do not refund unused days of a cycle in progress, except under sections 1 and 3.

We email a reminder before every annual renewal. If a renewal slipped past you and you have not used the platform in the new cycle, write to socio@sociosai.com within 5 days and we will review the refund case by case.

3. Refunds when the fault is ours

Regardless of the windows above, you are entitled to a partial or full refund when:

• The platform was unavailable through our fault for a significant part of the cycle.
• You were charged twice, or charged an amount that does not match the plan.
• A feature essential to your plan stopped working and we could not fix it within a reasonable time.
• You were charged after validly requesting cancellation.

4. What is not refundable

Some items carry an immediate third-party cost at the moment of use and cannot be returned once consumed.

• The setup fee charged at sign-up, as it corresponds to the preparation and release of the environment, carried out right after payment.
• Artificial intelligence usage already consumed, because it generates an immediate cost with the model providers.
• Cycles that have already ended, outside the cases in section 3.
• Accounts terminated for breach of the Terms of Service or the Acceptable Use Policy.
• Onboarding, migration or consulting services already delivered and accepted.

5. How to request a refund

Email socio@sociosai.com from your registered address with the subject "Refund", stating the account email, the plan and the reason for the request.

We acknowledge receipt within 2 business days and give a final answer within 5 business days.

6. Method and timing

Refunds are issued to the original payment method through our payment processor.

Once approved, the refund is submitted within 10 business days. How long it takes to appear depends on your issuer: credit cards usually reflect it within one or two statements; local payment methods, where available, return within a few business days.

7. Payment disputes

If you do not recognise a charge, talk to us before opening a dispute with your card issuer. We resolve most cases within hours and without paperwork.

Disputes opened directly with the bank may suspend the account until the processor concludes its analysis.

8. Contact

Refund requests and billing questions are handled through the official support channels, listed on the contact page of this site.

SOCIOS A.I USA LLC. 7550 Futures Drive, Suite 204, Orlando, FL 32819, United States.

Support and refunds: socio@sociosai.com.